Homeowner Stories

Satisfaction is our job.

"I want to take a moment to let you know what a wonderful experience buying a KB Home has been for my family and to thank your staff for making everything work so smoothly. My KB Homebuying experience is one that I will continue to share with everyone I know."

Shelly W. and Family
Tolleson, AZ

"Our KB Home Studio consultant was dedicated to helping us decide and explain every option before we made our selections. It was like she could read our minds, and she made herself part of the process like she was family. We don't think we could have made the selections without her.

"From beginning to end, we could see the craftsmanship and care that was being done to our new home. We are glad we picked KB Home, and we want to let you know that KB Home in the Meadowlands has a team that is unbeatable. In the course of our lifetime of buying homes, never have we met such wonderful people, working as a team with the end result of customer satisfaction."

John D.
Los Banos, CA
   

"With over 10 years of real estate experience and having owned other new homes, I had an idea of what to expect from a builder. However, KB Home exceeded all of my expectations with their incredibly outstanding and proactive attention to detail and customer service skills throughout the entire homebuying process."

Debbie L.
San Diego, CA

KB Home values customer service by making customer satisfaction their number one priority.

"Our KB Home superintendents were knowledgeable, friendly and accomodating. They made sure that we understood that our home was being built by qualified professionals. They always took time to address quickly all our questions and concerns. They made sure that we understood that our satisfaction was their primary goal.

"We are proud to be members of the KB Home family, and we look forward to a long, strong and productive future in our new KB Home."

Rick and Karen H.
Fontana, CA

"Customer service teams are a critical link between any company and its customers, and it has been rewarding to see KB Home customer service elevate to the level we hoped for."

Juan and Laura J.
Fontana, CA

"After speaking with our KB Home sales counselor, he knew exactly what we wanted and took us out to a spec home that was perfect for us. We were afraid that there would be no way for us to get the house, but our sales counselor showed us how it could be done. We signed the papers that very day!

"We are so impressed and delighted with our whole experience with KB Home. Everyone we have encountered has been professional, friendly, understanding and thorough. We continue to be impressed with the quality of KB HOME products and employees. We have already recommended KB Home to anyone who will listen, and we will continue to do so in the future."

Bernadette B.
McKinney, TX

"What astounded us the most is that every single individual we have had dealings with has exhibited the best in professionalism, attitude and genuine courtesy. It is rare these days to be involved with a company where each employee goes above and beyond in customer service.

"No matter what the association with KB Home—employee, subcontractors, salespersons, lenders, laborers—not one person treated us as just another homeowner. They made us feel special and important. All had smiles on their faces. Each exhibited a professionalism that is rare in today's world, and all were genuinely helpful and excited to assist us in any way they could."

Peggy D.
Tucson, AZ

"I do not think that the construction portion could have been run any better. The house was ready about two weeks ahead of schedule and about one month faster than what we had anticipated.

"Not to be outdone, the KB Home Studio consultants were a miracle in their own right. They were extra friendly and went out of their way to make sure that you were comfortable. Moreover, their knowledge of the products and help in color selection was fabulous. The look they helped us create was spectacular."

Gene D.
Englewood, CO

"The level of professionalism, quality, cost effectiveness and customer service that I have witnessed within your organization from the sale, through finance and mortgage, throughout construction, and most importantly, post-close is exemplary!"

Rick M.
Houston, TX

"It has been a very pleasant and most enjoyable experience not only for my husband and me but also for our daughter and son-in-law who are also purchasing in the same community.

"Our KB Home sales consultant was extremely helpful in the selection of our lot and home style. As a result, we were confident in our selection and look forward to living at this location and in a style that fits our every need.

"Everyone at the KB Home Studio was very gracious and welcoming. We felt at ease each time we went in to browse, and our consultant had endless patience for our neverending questions. She never let us leave without answers. When we couldn't remember what carpet we chose, she could, and that impressed us."

Diane and Lee W.
Castaic, CA
 

"We lived in our previous home for 27 years. The decision to leave that community and all that was familiar to us was difficult. We anticipated great difficulty in making this transition to a new home in a new community, far from the security of our past. With KB Home, it turned out not to be so difficult after all."

Will and Janet W. and Family
Corona, CA

"Our KB Home is very energy efficient. The weather in San Antonio can get hot at times, but we have never had a home that stays cooler. Our KB Home is insulated well, and our electric bills are as low as they've ever been."

Stephen and Sandra H.
San Antonio, TX

“I wanted a home where my family and I could have some space. For the money, you just can't beat KB Home. They took a lot of pressure off of me. You make a home anywhere you go, but it's nice to move into a home, knowing you don't have to worry about anything."

Cindy M.
San Antonio, TX