J.D. POWER AND ASSOCIATES NATIONAL STUDY PLACES KB HOME CUSTOMER SATISFACTION AMONG TOP BUILDERS IN 2 MARKETS

Top 3 in Austin and Las Vegas.

 

LOS ANGELES, (September 17, 2003) – KB Home, one of the nation's leading homebuilders, placed among the top three positions in two major U.S. markets, according to the J.D. Power and Associates 2003 New Home Builder Customer Satisfaction Study SM released today.

According to the study, KB Home in the Austin , Texas , and Las Vegas markets ranked in the top three for customer satisfaction. The independent nationwide study is based on responses from new home buyers in 21 of the largest homebuilding markets in the U.S. who have lived in their homes from four to 18 months.

“At KB Home, we are passionate about providing quality construction and outstanding customer service to every one of our homeowners,” said KB Home Chairman and CEO Bruce Karatz . “The honor of this award is that it comes from our customers. We have a terrific team of employees whose professionalism and commitment to a job well done earned us these high marks and we'll continue to challenge ourselves to raise the customer satisfaction bar even higher.”

Along with customer service and home readiness, factors that drive overall customer satisfaction include the sales staff, quality of workmanship/materials, price/value, design elements, design center, recreational facilities and location.

KB Home is one of America 's largest homebuilders with domestic operating divisions in some of the fastest-growing areas of the country including Arizona , California , Colorado , Florida , Georgia , Illinois , Nevada , New Mexico , North Carolina , Texas and Wisconsin . Kaufman & Broad S.A., the company's majority-owned subsidiary, is one of the largest homebuilders in France . In fiscal 2002, the company delivered homes to 25,565 families in the United States and France . It also operates a full-service mortgage company for the convenience of its buyers. Founded in 1957, KB Home is a Fortune 500 company listed on the New York Stock Exchange under the ticker symbol "KBH." For more information about any of KB Home's new home communities, call 888-KB-HOMES or visit kbhome.com.

For more information contact:
Kate Mulhearn
(310)231-4147
kmulhearn@kbhome.com